Quality Control is a soft phrase with devastating meaning. In the wedding industry. It’s easy to operate in a bubble, serving the masses; unaware your company is falling behind in a competitive race.
People hear what they see: Step away from your work and see it from the audience view, in context with the entire room. Your work: wedding cake, floral design, table setting, chair covers and linens, up lighting, bandstand, DJ console and speakers ahould ALL be part of a cohesive presentation.
Attire for set-up and/or performance is just as important. Looking sharp is not a costly option, and it creates an instant positive awareness of your company in all situation.
There should be no distractions to the eye. Cables and cords should be buttoned down, neatly. All wedding professionals should be aware of interaction with other pros, and work together to keep the visual appearance of the event, clean and beautiful.
When was the last time you dropped in before or during an event, unannounced? Did the staff suddenly panic? And why were they so panicked?
You can also employ a ‘spotter‘ to drop by, anonymously (with client/venue permission) and take a look. Expect the utmost in your staff. Hopefully, you’ll catch them in the act of doing everything right. If not, take the opportunity to refresh best practices.
Clear communication, ongoing training, solid standards, and spot checking are all important. You should never be too busy to employ them.
It’s not just about your company. It’s teamwork among all professionals serving the wedding couple and their guests.
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