From time to time, we do things that annoy other people. If you or I are truly honest with ourselves, we put aside hypocrisy and admit it. For the record, though, it is much easier to spot annoying habits in other people. And, if we’re lucky, sometimes we notice that we do some of those same things… and we take note.
Yesterday, I made an early morning visit to my orthopedist. Early is the best time for a doctor appointment because scheduled visits tend to happen on time. First, get an MRI and then see the doctor for a follow-up to understand what’s causing the pain inside my left shoulder.
Before one leaves the office, you MUST stop by the CHECK OUT station. That’s where staff makes sure you have completed your co-pay, schedule the next appointment, etc.,.
What had been a Swiss-watch-smooth-experience, was marred by the staff member at the CHECK OUT station. She was impatient and didn’t listen. She preferred to finish my sentences with what she thought I was going to say. After the third time she interrupted by finishing my sentence, incorrectly, I said (brusquely) “You really need to let me finish my sentences.”
By her expression, you’d think I had tweaked her nose. No poker face, here.
Here’s the thing. When we know our jobs and the usual questions/answers, it becomes common to believe that we know what the other person is thinking. Often times, that may be true. Even so, it’s rude to finish another person’s sentence.
Whether in a sales or customer service situation, the two most important techniques are:
- Asking good questions
I admit to making this mistake, periodically. It’s annoying. So, when the shoe was on the other foot, it was annoying to me.
- Observe bad habits in others
- Learn by them
- Recognize those tendencies in yourself
- Limit one’s own annoying behavior
- Reap the benefits of being a patient listener
One more thing: What’s annoys you? Would love to hear it.
Wedding Marketing Expert
The Wedding Marketing Blog